Return & Refund Policy

At STORIYO, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only if:

• The item is damaged or defective upon delivery.

• You receive the wrong product.

To request a return, please contact us within 3 days of receiving your order. Include your order number and clear photos of the product.

Non-Returnable Items

We do not accept returns for:

• Change of mind.

• Incorrect size or colour selected by the customer.

• Products that have been used, washed, or damaged after delivery.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be processed within 5–7 business days.

• Refunds will be issued using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds may be provided via bank transfer or another agreed method.

Exchanges

If you receive a damaged or incorrect item, we will replace it at no additional cost, subject to product availability.

Return Shipping

If the return is due to our mistake (wrong or defective item), we will cover the return shipping costs.

If the return is for any other approved reason, the customer is responsible for the return shipping costs.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team.

Thank you for shopping with STORIYO.